Thailand’s national flag carrier Thai Airways International performed exceptionally well at the recent Skytrax 2016 World Airline Awards, winning the coveted titles of World’s Most Improved Airline and World’s Best Airline Spa Facility for its Royal Orchid Spa at Bangkok’s Suvarnabhumi International Airport.
The Thai airline also placed in the top three in the categories of Best Economy Class Airline Catering – for the quality of meals, beverage selection and visual presentation; Best Airline Staff in Asia – for staff service efficiency, friendliness and service hospitality, staff language skills and overall quality consistency of staff; and World’s Best Airport Services – for quality of airport staff services and general airport product facilities across departures, arrivals and transit travel at an airline’s home-base airport, which for Thai Airways International or THAI is Suvarnabhumi International Airport.
The 2016 World Airline Awards were held on 12 July at the Farnborough International Airshow in England, making for a high profile platform that helped propel awareness of THAI’s strong showing at the awards – and indeed that of all winners – to a global audience.
The Skytrax World Airline Awards are recognized as quality accolades for the global airline industry, and are a benchmark of airline excellence. Travelers from across the world participate each year in an airline passenger satisfaction survey to decide the award winners. The World Airline Awards began in 1999and in 2000 the survey attracted 2.2 million entries, that number having grown annually to reach 19.2 million entries in the latest 2015-2016 survey.
In receivingthe 2016 World’s Most Improved Airline and World’s Best Airline Spa Facilityawards, THAI president Charamporn Jotikasthira said: “These awards are a testament to the hard work and dedication of everyone at Thai Airways International, devoting great attention to detail in providing service to passengers and having such determination to better ourselves for improved customer satisfaction. It is a testament that we are on the right path – growing and expanding sustainably to serve every customer, whom we value greatly. I am indeed very proud of THAI to have achieved this recognition.”
The title of World’s Most Improved Airline is a prestigious one among the many awards that make up the Skytrax World Airline Awards each year, as it reflects the winning airline’s quality improvement across the entire awards program. Analysis is made of changes in global rating and performance improvements in many of the award categories – such as airport service, cabin staff and catering – in determining the most improved airline over the past 12 months.
Those airlines to have previously won this award include Air France, Garuda Indonesia, China Southern Airlines and Hong Kong Airlines.
The World’s Best Airline Spa Facility award for THAI’s Royal Orchid Spa at Suvarnabhumi International Airport recognizes what is a world-class relaxation and rejuvenation facility available to the Thai airline’s Royal First and Royal Silk Class passengers. Located in Concourse D and open from 6 am to 11.30 pm, the spa includes a 32-seat lounge area, steam rooms, sauna rooms, shower rooms, neck and shoulder and foot massage corners, and offers a selection of spa treatments.
THAI is aiming to secure a position among the top airlines of the world, in terms of product, services and customer experience. The carrier has implemented a number of changes in its product offerings and services onboard and at airports. Since the end of 2015 it has been rolling out the New Royal Silk Service for Royal Silk Class passengers on a route by route basis, as part of its focus on being a full-service carrier.
A founding member of the Star Alliance network, Thai Airways International flies to over 60 destinationsin Asia Pacific, Europe and the Middle East from its home base in Bangkok. Within Thailand, it serves 10 points in the North, Northeast and South of the kingdom together with subsidiary THAI Smile.